FAQ

The area manager accompanies your housekeeper to your home. Together we establish your needs and prepare a customer sheet. Then, the housekeeper is assigned according to the previous instructions and begins to work immediately.

Yes, we notify you via the MY ABSC platform and offer you another of our housekeepers on the usual dates and times of service.

As far as possible the housekeeper remains the same as part of regular service. In the event of the housekeeper's absence and subject to the availability of another person, we offer a replacement to ensure continuity of service.

Of course! We can organise visits to keep your house alive in your absence (watering your plants, collecting your mail, carrying out a thorough cleaning, etc.)

Your housekeeper uses your cleaning products and appliances.

Otherwise, we can provide you with a range of eco-friendly household products adapted to your needs. 

No, you do not have to be present at your home during the cleaning service. Our trusted staff is trained and thus knows all the specifics before intervening in your house.

Since the start of the Covid-19 pandemic, our teams have applied a strict protocol during each service, such as wearing a mask, ventilating rooms and disinfecting door handles and switches in your home.

A standard allowance for domestic service costs per tax year is possible.

To find out more, please visit: https://impotsdirects.public.lu/fr/az/a/abat_forf_dom.html

It is quite possible to change the number of hours of service according to your needs. A rider to your current contract will be drawn up.

Yes it is possible and only the services performed are invoiced.